US customers receive free standard delivery from Dash on orders of any value.
Business-day calculation
Orders submitted by 5:00 PM (America/Chicago time) can enter processing that business day. Orders placed after the cut-off, or on a weekend or applicable holiday, begin counting on the next business day. Dash records and handles the related request under this published policy.
Shipment updates
A shipping confirmation with a tracking number is sent after dispatch. Carrier scans can take time to appear. If tracking remains unchanged or shows an unexpected delivery issue, contact Dash for assistance.
Addresses we serve
We ship only to deliverable United States addresses. International delivery is not offered. Customers are responsible for entering a complete address; contact us before dispatch if a correction is needed. Across the Dash catalogue, this requirement remains consistent for eligible orders.
Missing or damaged parcels
Please contact us when a parcel is delayed beyond the estimate, appears lost, arrives damaged, or is delivered incorrectly. We will review available tracking and work toward the appropriate solution. At Dash, this point is applied consistently to eligible customer requests.
Warehouse processing
Processing means payment review, order verification, picking, packing, and handoff preparation. It normally takes 1–2 business days and is separate from carrier transit. For Dash orders, this forms part of the published shipping standard.
Delivery in transit
After the carrier accepts the parcel, standard transit normally takes 4–6 business days. Weekends, holidays, severe weather, address problems, and carrier disruption can affect the estimate. This requirement is built into the current service process used by Dash.
Order edits
Address corrections and cancellations are available only before dispatch and are not guaranteed once fulfilment begins. After shipment, cancellation is handled through the Refund Policy. Customers of Dash can refer to this rule whenever the stated conditions are met.
Complimentary US shipping
Standard shipping is free on every US order, with no minimum purchase threshold. No standard delivery charge is added because of basket size. Dash applies this principle at the relevant stage of the online purchase journey.
Contact for tracking help
Dash
Email: Support@bydrsho.top
Telephone: (430) 313-4617
Physical address: 1004 Corbett St, Carson City NV 89706, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
A clear description and order number will help us assist.