Dash supports eligible returns for any reason and provides separate protection when an item arrives damaged, defective, incorrect, or incomplete.
Faulty, damaged, or missing goods
If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. Dash bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.
Non-returnable change-of-mind items
Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. This statement reflects the current operating practice of Dash.
Receiving a refund
After the return reaches Dash, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.
No-cost return method
Dash pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.
Cancellation requests
An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Dash records and handles the related request under this published policy.
How exchanges work
Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. Across the Dash catalogue, this requirement remains consistent for eligible orders.
Eligibility period
A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. At Dash, this point is applied consistently to eligible customer requests.
No deduction for restocking
No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. For Dash orders, this forms part of the published refund standard.
How to request approval
Dash
Email: Support@bydrsho.top
Telephone: (430) 313-4617
Physical address: 1004 Corbett St, Carson City NV 89706, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
A clear description and order number will help us assist.